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Warranty service inquiry
Thank you for using KOREA NAKAJO.
We will try our best to provide customers with better services and satisfaction.
Customers who want a quick reply can use the Customer Center's bulletin board.
For consultation and warranty service inquiry, please write your question by
clicking the “warranty service inquiry” button below.
- Consultation and warranty service inquiry +82-1899-7131
- Service hours,08:30 - 17:30 on weekdays
- The warranty service hours and telephone inquiries are available from 08:30 ~ 17:30 on weekdays. We do not provide the service on weekends and holidays.
Guidelines for damage compensation for customers
Customer Damage Type | Compensation criteria |
---|---|
In case of critical repairs due to performance and functional defects occurring within 10 days after the purchase | it can be replaced or refunded. |
In case of critical repairs due to performance and functional defects occurring within 1 month after the purchase | it can be replaced or repaired free of charge. |
Damage type | Within the warranty period | After warranty period | ||
---|---|---|---|---|
under normal use performance or functional defect occurred (Within retention period of the parts) |
In case of repair | When a defect occurs | Free repair | Repair with cos |
In case of failure occurring for the fourth time with the same defect, even after the repair, it can be replaced or repaired with cos | Replacement | Repair with cost | ||
In case when the repair is not possible | In case of not retaining the parts for repair within its retention period |
It can be replaced with the same model | By adding 10% to the amount of depreciation, it will be refunded | |
In case of failure due to intention or negligence by the customer | Repair with cost | Repair with cost | ||
In case of damage occurring during the delivery process after purchase | Product replacement (But in case of entrustment to a specialized delivery agency, the seller can exercise the right to indemnify to the delivery company). | |||
Damage occurred while installing the product by the seller | Replacement |
Guidelines for damage compensation for customers | ||
---|---|---|
under normal us performance or functional defect occurred (Within retention period of the parts) |
In case of repair | When a defect occurs |
In case of failure occurring for the fourth time with the same defect, even after the repair, it can be replaced or repaired with cost | ||
In case when the repair is not possible | In case of not retaining the parts
for repair within its retention period By adding 10% to the amount of depreciation, it will be refunded |
|
In case of failure due to intention or negligence by the customer | ||
In case of damage occurring during the delivery process after purchase | ||
Damage occurred while installing the product by the seller |
Within the warranty period | After warranty period |
---|---|
Free repair | Repair with cost |
Replacement | Repair with cost |
It can be replaced with the same model | By adding 10% to the amount of depreciation, it will be refunded |
Repair with cost | Repair with cost |
Product replacement (But in case of entrustment to a specialized delivery agency, the seller can exercise the right to indemnify to the delivery company). | |
Replacement |
Repair with cost
Service expenses will be incurred even within the warranty period in the following cases:
warranty service inquiry
- 1. In case of failure or damage that occurred due to the negligence (move, fall, shock, immoderate operation, etc.) of the user after installation.
- 2. In case of a failure due to disassembling the product by a person who is not a designated technician of the place of purchase.
- 3. In case of a failure due to an inappropriate installation or inappropriate use.
- 4. In case of a failure due to a natural disaster such as a fire, earthquake, flood, lightning, abnormal power supply, etc.
- 5. In case of a failure due to freezing and burst of water pipe or drain pipe.
- 6. In case of a failure due to the installation not following the installation standards in the manual
- 7. In case of a failure due to the failure of not complying with safety standards in the manual.
- 8. In case the environmental issues impact the ice-making performance.
- 9. In case of a failure due to the defect of surrounding equipment (related to electricity and water supply device).
- 10. In case of re-installation due to the change of product location